- Getting Started
- The Basics
- Advanced Usage Scenarios
-
Additional Information / Troubleshooting
- Cannot Connect to Wi-Fi (TimeMoto Time Clock Systems)
- Device does not connect to the Cloud (TimeMoto Time Clock Systems)
- "Authentication failure" displayed on device (TimeMoto Time Clock Systems)
- Issues during the first-time use setup / registration procedure (TimeMoto Time Clock Systems)
- The device is slow in recognizing fingerprints / does not recognize fingerprints (TimeMoto Time Clock Systems)
- What happens with the fingerprints stored on the device? (TimeMoto Time Clock Systems)
- Which types of badges and cards are compatible with TimeMoto devices?
- Can I use TimeMoto with my ID06 card? (TimeMoto Time Clock Systems)
- Firmware Updates
Cannot Connect to Wi-Fi (TimeMoto Time Clock Systems)
If you have problems connecting your TimeMoto device to your Wi-Fi network, we offer a Wi-Fi recovery manual. In this manual, we explain how you can check and fix your device's network connection. You can download the guide by clicking on the following link: click here to download the manual.
If, after following the steps in the guide linked above, your device is still unable to connect with your wi-fi network, this might be related to settings on your router or modem. Please check the following settings on your wi-fi router or modem:
If, after following the steps in the guide linked above, your device is still unable to connect with your wi-fi network, this might be related to settings on your router or modem. Please check the following settings on your wi-fi router or modem:
- Confirm that the wi-fi network is using a frequency of 2,4 GHz.
- Confirm that the broadcast channel of your wi-fi network is set to a channel of 10 or lower.
If necessary, change the above-mentioned settings on your wi-fi router or modem in order to connect your TimeMoto device to your wi-fi network.
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