- Getting Started
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The Basics
- Description and Layout
- Searching for the TimeMoto device in the PC Software
- Creating users (TimeMoto PC Software)
- Work schedules (TimeMoto PC Software)
- The "Presence" screen (TimeMoto PC Software)
- "Day" report in the TimeMoto PC Software
- "Period" report in the TimeMoto PC Software
- Projects (TimeMoto PC Software)
- Updating the TimeMoto PC Software
- Using the Planning for flexible work schedules (TimeMoto PC Plus Software)
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+ 5...
- Advanced Usage Scenarios
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Additional Information / Troubleshooting
- User privileges (TimeMoto PC Software)
- Saving additional user-related comments (TimeMoto PC Software)
- Using the TimeMoto PC Software with a USB Stick (TimeMoto PC Software)
- Using the FP-150 / RF-150 with the TimeMoto PC Software
- Supported operating systems (TimeMoto PC Software)
- Does TimeMoto PC Software support connection via VPN?
- Which seperator does the PC Software use when exporting data to CSV
- Firebird SQL database (TimeMoto PC Software)
- Moving the PC Software to a new computer
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Troubleshooting
- The software does not accept my license information (TimeMoto PC Software)
- How do I change my login credentials for the PC Software?
- "USB stick not present" error message when trying to download data from the device (TimeMoto PC Software)
- How can I replace a lost RFID-tag with a new one without losing any linked clocking data of this user? (TimeMoto PC Software)
- In the Report, the clocking data is shown on the wrong date (TimeMoto PC Software)
- Connection issues with the time clock device (TimeMoto PC Software)
- Switching from TA / TA+ Software to TimeMoto PC / PC Plus
- I do no longer see the grid view (TimeMoto PC Plus Software)
- Download
Connection issues with the time clock device (TimeMoto PC Software)
If you are having issues connecting your device to the software, check the following steps:
Is the device still connected to your network?
Depending on your network situation, your device might have lost its connection to it. If you have your device connected by LAN cable, check if the cable is still correctly plugged in. If the device is connected by WiFi, check if the device is still connected to your wireless network. You can check this on the device in the menu under [System Settings] > [Communication] > [WiFi].
Have the connection settings changed?
Especially if DHCP is enabled on your device, your device might have received a new IP address. Go into the menu of your device, and select [System Settings] > [Communication] > [WiFi] or [Ethernet]. Check if the IP address there is the same as in your software. If that is not the case, adjust the IP address in your software accordingly.
Checking the communication key
It is possible to set a communication key in the device. This communication key then also needs to be set in the software.
You can find the device's communication key in the device. Open the [Menu], and select [System Settings] > [Communication] > [PC Connection]. There, you can see the device's communication key. By default, this is set to 0. If it is set to anything else, you will need to add the communication key in the PC Software.
In the Software, select [Edit] > [Device]. There, check your device and see which communication key has been set. If it is not the correct communication key, double-click the device and change the communication key. Click on [OK] to save your changes.
Check your own network settings
Depending on your own network, it is possible that things like a firewall or anti-virus program can block the device's communication with your PC. Ask your IT Administrator to check your network settings, and make sure nothing is blocking the connection from the device.
In many cases, opening port 4370 already helps with this issue. Ask your IT Administrator to open this port.
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Is the device still connected to your network?
Depending on your network situation, your device might have lost its connection to it. If you have your device connected by LAN cable, check if the cable is still correctly plugged in. If the device is connected by WiFi, check if the device is still connected to your wireless network. You can check this on the device in the menu under [System Settings] > [Communication] > [WiFi].
Have the connection settings changed?
Especially if DHCP is enabled on your device, your device might have received a new IP address. Go into the menu of your device, and select [System Settings] > [Communication] > [WiFi] or [Ethernet]. Check if the IP address there is the same as in your software. If that is not the case, adjust the IP address in your software accordingly.
Checking the communication key
It is possible to set a communication key in the device. This communication key then also needs to be set in the software.
You can find the device's communication key in the device. Open the [Menu], and select [System Settings] > [Communication] > [PC Connection]. There, you can see the device's communication key. By default, this is set to 0. If it is set to anything else, you will need to add the communication key in the PC Software.
In the Software, select [Edit] > [Device]. There, check your device and see which communication key has been set. If it is not the correct communication key, double-click the device and change the communication key. Click on [OK] to save your changes.
Check your own network settings
Depending on your own network, it is possible that things like a firewall or anti-virus program can block the device's communication with your PC. Ask your IT Administrator to check your network settings, and make sure nothing is blocking the connection from the device.
In many cases, opening port 4370 already helps with this issue. Ask your IT Administrator to open this port.
v1801
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